Terms of Service

By using this website, the training app or the newsletter you agree to these terms. If you do not agree, please do not use the site.

Who you are contracting with

Datacenter Training is a sole proprietorship based in 8001 Zürich, Switzerland. You can reach the provider at getdatacentertraining@gmail.com or through the contact form; the legal notice carries the same details.

Your account

• An account is optional for the first mission: without one the app runs in guest mode and your progress stays in your browser. From the second mission on a free account is required, so your progress is saved on our side and follows you between devices. An account is also required for a paid plan.
• You are responsible for your login. One account belongs to one person; do not share it.
• You can delete your account at any time from the account screen or by asking us. Deleting it cancels an active subscription immediately, ends access, and removes your progress from our servers; time already paid for is forfeited, so cancel instead of deleting if you want to use the rest of the period. Payment and tax records stay with our payment provider for as long as the law requires.
• We may suspend an account that breaches these terms, in particular for shared access, scraping or payment abuse, with notice where circumstances allow.

Service status

The training app is live. Missions 1 and 2 and the interview trainer are always free to play; beyond those, access requires a paid plan, unless the whole course is currently being offered free of charge, which the course page and the app always show. Individual features described on this site may still change, and missions or features marked as upcoming are not guaranteed. Joining the newsletter does not create a contract to supply the product, and no payment is taken for it.

Paid plans and billing

• Full access is sold as a monthly subscription. The price shown at checkout is final and includes any applicable VAT unless stated otherwise there.
• A single course can also be bought once, without a subscription. You then keep that one course permanently: there is no renewal, nothing to cancel, and it does not include any other course. A subscription and a single-course purchase can exist side by side.
• A certificate of completion for a course is a separate, one-time purchase. It is a document, not access: it unlocks no missions and no course, and we issue it only after you have completed that course's required missions.
• The certificate is included at no extra charge while your All Access subscription is active at the moment it is issued, and for holders of the earlier lifetime plan. If at that moment the subscription is past due, in a trial, unpaid or cancelled, the certificate is not included; you can still buy it on its own.
• A certificate attests that you completed the missions of this product. It is not an examination result and not an accredited qualification, and it must not be presented as one. It is a separate artefact from the Training Record in the app, which stays with your account either way.
• The certificate carries the full name you enter and confirm when it is issued. That name is publicly visible to anyone who opens the verification address, and that address is printed on the certificate you pass on. It cannot be changed after issuance: if it is wrong, we revoke the certificate and issue a corrected one.
• Payments are processed by Stripe. We never see or store your card details; the payment itself is additionally governed by Stripe's terms.
• The subscription renews monthly until cancelled. You can cancel at any time from your account, online and without contacting us; access then continues to the end of the period already paid.
• A paid plan is linked to your account and licensed to one person. It may not be shared, transferred or resold.
• If we ever discontinue the service, we will give reasonable notice before doing so.

Automatic renewal and cancellation

• The monthly plan renews automatically every month at the price shown at checkout, charged to the payment method you used, until you cancel it. There is no minimum term.
• You cancel online in the account screen; no email, no phone call, no retention conversation. Cancellation takes effect at the end of the period you have already paid for, and access continues until then.
• We confirm every purchase and every renewal by email, including what was charged and how to cancel.
• If a price ever changes, we tell you before the renewal it applies to, and you can cancel before it takes effect.

Refunds, withdrawal and immediate access

Your statutory rights come first. Consumers in the EU, the EEA and the United Kingdom normally have 14 days to withdraw from a distance contract. At checkout you expressly ask us to start supplying the digital content immediately and acknowledge that you thereby lose that right once supply has begun; we record that confirmation with your order and repeat it in the confirmation email we send you. Statutory rights that cannot be waived remain unaffected.

In addition to those rights we give you a guarantee of our own: if you have passed fewer than three missions, we refund your purchase in full within 14 days of payment, no questions asked. We go by the progress recorded on your account, so this works best if you are signed in while you play. Beyond that, full access is unlocked the moment your payment succeeds and is not refundable, and a running subscription period is not refunded on cancellation.

The same guarantee covers a single-course purchase, measured against that course alone: if you have passed fewer than three of its missions, we refund it in full within 14 days of payment. Only progress you make after buying counts, so the free missions you played beforehand are never held against you. A refund ends your access to that course and leaves any subscription you have untouched, and you may purchase the course again later.

A certificate is not covered by that guarantee, because there is nothing part-used to measure: it is complete the moment we issue it. Your statutory rights and the acknowledgement you gave at checkout govern it instead. If a certificate is refunded or revoked it stops being valid, and its verification address reports it as ended; while your course access, your progress and your Training Record are untouched. Once a certificate has been issued we do not refund it as a matter of goodwill; it is complete, it carries your name, and it is already yours to show. That changes nothing about your statutory rights, and nothing about the paragraph below: if a payment went wrong or we issued a certificate in error, write to us and we put it right.

None of this stops us from being reasonable: if a payment went wrong, a charge is duplicated, or the product is not what the sales page promised, contact us. We would rather refund you than argue.

Payment disputes and chargebacks

If something is wrong with a charge, contact us first; we usually resolve it within a couple of working days. Opening a chargeback with your bank instead costs us a fee regardless of the outcome, so we may suspend access while a dispute is open and, where a dispute is raised without cause, recover the dispute fee and any costs from you. Repeated or fraudulent disputes end the account.

Acceptable use

• Do not attempt to disrupt, probe or gain unauthorised access to the site or its infrastructure.
• Do not submit email addresses you do not control.
• Do not scrape, republish or resell content from this site without written permission.

Educational content

All training material, guides and missions are educational. They do not replace your employer's safety procedures, site-specific rules, method of procedure documents, or applicable electrical and occupational safety regulations. Always follow the procedures of the facility you are working in.

Intellectual property

The site design, written content, brand and mission material belong to Datacenter Training. Third-party trademarks remain the property of their owners.

Liability

The site is provided on an as-is basis without warranties of any kind. To the maximum extent permitted by law we are not liable for indirect or consequential loss arising from use of the site or reliance on its content. Nothing here limits liability that cannot be limited by law.

Consumers in the United States

For customers in the United States: the monthly plan is an automatically renewing subscription as described above, you consent to that renewal at checkout, and you can cancel it online at any time in the account screen. Where state law gives you additional rights (for example under California's automatic renewal rules) those rights apply on top of these terms.

Governing law and disputes

Swiss law applies, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. Place of jurisdiction is the operator's registered seat in Switzerland. If you are a consumer, this does not deprive you of the protection of mandatory provisions of the law of the country where you live; consumers in the EU and the UK keep those rights and can bring proceedings at home.

Changes and contact

We may update these terms as the product develops, and the date at the top of this page will change. Questions can be sent via the contact form.